• Uncheck the box: Block this user from signing in:


  • Save changes (It may take up to 15 minutes to complete the changes).
  • Then go to Manage User Profiles | Onedrive
  • Query the user and click on the user
  • Click on manage site collection owners


  • Under: Site collection Administrators. Click on the book icon 
  • Look up for the name of the person who's requiring access to the OneDrive


  • Click on add and then on the Ok button. After this click on the Ok button again

  • On the OneDrive tab:


  • Under Get access to files: click on Create link to files and copy the link 
  • Share the link with the requester in the ticket.  
  • Don't forget to block the sign-in again for the user.